What is DSL?

DSL stands for Digital Subscriber Line. With this simple yet powerful technology, you get unlimited high-speed Internet access over your existing phone line. There's virtually no waiting to get connected to the Web sites you're looking for. You enjoy the freedom to talk on the phone at the same time you or someone else in your home is online.

How does it work?

DSL uses your existing phone line, which is a dedicated phone line that's already in your home, to connect you to the Internet.

AT&T DSL Service uses ADSL (Asymmetric Digital Subscriber Line) technology—most commonly used in residential DSL—that provides high-speed Internet access with the download speeds faster than the upload speeds. That's why you'll see your downloading speed at up to 1.5Mbps or 3.0Mbps and your uploading speed at a lower rate of up to 128Kbps or 384Kbps. The downloading speeds are faster so you can quickly access Web pages, e-mail attachments, music files, software, online videos, and other large files. High uploading speeds are required more typically by businesses uploading files several megabytes in size.

How does DSL compare to cable?

DSL is a lot simpler than cable Internet access because it uses your existing phone line and does not require a cable connection for service. To learn more about how DSL stacks up against cable, click here.

Can I network several computers in my house to AT&T DSL Service?

Yes. Using a DSL Networking Router, which you can purchase from most computer electronics stores, you can connect up to four computers to AT&T DSL Service.

How many e-mail IDs do I get?

You receive six e-mail IDs as part of your AT&T DSL Service. If you are a current AT&T Worldnet^® Service member, you keep your existing e-mail IDs and password.

What can affect my DSL connection speed?

Unusually heavy Internet traffic, the condition of your telephone lines, and the distance of your home from the telephone company's central switching station may affect and vary your DSL speed.

What are the differences in the 1.5Mbps and 3.0Mbps speeds?

With up to 1.5Mbps/128Kbps (our Standard Plan), you can surf the Net at up to 25 times the speed of a 56Kbps dial-up connection. With up to 3.0Mbps/384Kbps (our Preferred Plan), you can double that speed and surf the Net at up to 50 times the speed of a 56Kbps dial-up connection.

When I sign up for AT&T DSL Service and select self-installation, what happens next?

Once you've completed your AT&T DSL Service order, you will receive an e-mail confirming your request for AT&T DSL Service. We will follow up with e-mail updates about the status of your order.

Within 7 to 10 business days, AT&T DSL Service will send out your Installation Kit, which contains everything you will need to install your service. Once you receive your kit, follow the easy three-step instruction guide and you will be ready to go!

When I sign up for AT&T DSL Service and select professional installation, what happens next?

If you have requested professional installation, after your Installation Kit is shipped, we will schedule an appointment for a technician to complete the setup of your service. NOTE: Please keep the Installation Kit available because the technician will need the equipment to complete your service installation. AT&T DSL Service and Covad have teamed up to bring you the DSL Internet access you want, and on the day of your appointment a Covad technician will set up your service and equipment. The professional installation will take a maximum of two hours. If there are difficulties that cannot be resolved in that amount of time, the technician will need to schedule another visit for an additional cost. The technician will make sure your AT&T DSL Service is working properly and will answer your questions before leaving.

When is professional installation required?

Professional installation is required if you have a burglar alarm, a medical alert system, or more than five devices (telephones, FAX machines, etc.) connected to the telephone line you will use for your DSL connection. There is a $200 installation fee for professional installation. A $200 "no show" fee will be charged if you miss the scheduled appointment for the professional installation of your AT&T DSL Service.

What's inside the Installation Kit?

The Installation Kit provides the tools needed to install your AT&T DSL Service. It includes:

• AT&T DSL Service Installation Software
• Three-step quick-start guide
• Step-by-step user guide
• Modem
• DSL Filter Kit

If you are a current AT&T DSL customer and need installation support, call 1 866 596-8455.

If you don't already have AT&T DSL Service and still need assistance, please click here.

What must be done to self-install AT&T DSL Service?

You can be up and running on AT&T DSL Service in three easy steps. All you need to do is:

1. Install a DSL filter on your telephone line,
2. Connect the DSL Modem to the phone jack and then to your computer, and
3. Load your AT&T DSL Service Installation Software.

If you have any questions, you can count on AT&T DSL Service to help walk you through the process.

Current AT&T DSL customers can call our customer service team at 1 866 596-8455 for help.

If you don't already have AT&T DSL Service and still need assistance, please click here.

What are the minimum system requirements I need on my computer to use AT&T DSL Service?

To use AT&T DSL Service, the minimum PC system requirements are:

• 100MHz (or faster) Pentium^® (or equivalent) based processor.
• Windows 95 or 98, NT Workstation, Windows^® 2000, ME, XP, or Vista.
• 32MB of RAM.
• 35MB of free disk space.
• 10 BASE-T Network Interface Card (Ethernet NIC) (You will need to ensure that your computer is equipped with an Ethernet card prior to connecting your computer.)
• CD-ROM drive.
• Original Media (CD, diskettes, or CAB files) used to install Windows (These may be required to update drivers during the installation process.)

Do you support Apple^® Macintosh^® Computers?

AT&T DSL Service is compatible with Mac OS X v10.0 and higher. However, AT&T DSL Service customer agents do not provide technical support for configuration or installation to Macintosh users. For assistance with configuration issues involving AT&T DSL, Macintosh users should visit www.wurd.com. To request support from an AT&T agent, users can also go the worldnet.help.macintosh newsgroup. For more information about newsgroups, existing Worldnet users can log in to get support from an AT&T agent by clicking here.

Is AT&T DSL Service compatible with all Windows^® operating systems?

AT&T DSL Service requires Windows 95 or 98, NT Workstation, Windows 2000, ME, XP or Vista. For more information, click here.

How will I be billed?

If you are not a Residential AT&T Local or Long Distance Service customer you will be billed monthly for AT&T DSL Service on the credit card you provide when you sign up for the service.

Current Residential AT&T Local and/or Long Distance Service customers: You can choose the one-bill convenience of having your AT&T DSL Service billed on your monthly AT&T phone bill, or you can choose to bill to a credit card.

Current AT&T Worldnet customers: You will continue to use the same payment method for your AT&T DSL Service as you have been using for AT&T Worldnet^® Service.

For self-installation: The first billing statement includes the monthly recurring charge for AT&T DSL Service and the Installation Kit $19.99 shipping and handling charge , and other charges and taxes.

For professional installation: The first billing statement includes the monthly recurring charge for AT&T DSL Service and the Installation Kit $19.99 shipping and handling charge, and other charges and taxes. The first billing statement also should include the $200 fee for a technician to install the service. Keep in mind that a "no show" fee of $200 will be charged if you miss the scheduled appointment for the professional installation of your AT&T DSL Service. After your first billing statement, future statements will include only the monthly recurring charge plus taxes where applicable; however, it is possible the professional installation charge may not show up on your first billing statement but on a later billing statement depending on the day the installation appointment is scheduled.

Is it easy to switch to AT&T DSL Service?

When you sign up for AT&T DSL Service, you will keep all the AT&T Worldnet^® Service features you love, such as parental controls, pop-up stopper, anti-spam protection, and go up to 50x faster! It's easy to switch. Plus your existing e-mail IDs and passwords will stay the same, and your Personal Web Page will be yours, as always.