Your High-speed Internet Connection
- What kind of High-speed Internet connection do I need?
- Do I have to use AT&T for my Cable or DSL service?
- If I do not have a High-speed Internet connection what should I do?
- Can I use this service with a Satellite ISP?
- What happens if I change my High-speed Internet service provider?
- Does AT&T CallVantage service work with any DSL, cable, or fiber connection?
- What happens to my service if my high speed internet provider experiences a temporary outage?
- My High Speed Internet service is not installed yet, can I still order service?
What kind of High-speed Internet connection do I need?
You need a high speed DSL, cable or fiber connection with at least 90 Kbps upstream and downstream speed. The Internet connection via cable modem must be 2 way cable. If you don't know the speed of your service, please refer to the Internet service agreement. You can check your broadband connection at http://att.com.com/Bandwidth_meter/7004-7254_7-0.html?tag=tool2. This service will work with any service provider that meets the requirements stated above.
Do I have to use AT&T for my Cable or DSL service?
No, the service will work on any broadband service provider that meets the performance requirements mentioned above.
If I do not have a High-speed Internet connection what should I do?
You will need to obtain a High-speed Internet connection in order to utilize AT&T CallVantage service. You can contact AT&T for information about AT&T High-speed Internet services at: http://www.usa.att.com/dsl/index.jsp
What happens if I change my High-speed Internet service provider?
If you change your broadband provider or service location then you should follow the setup instructions provided to you with the adapter to reconfigure it to the new connection. You may also download a PDF version of the Installation Guide that can be printed. You will need to have Adobe Acrobat installed on your PC to view the file. If you do not have Adobe Acrobat you can download Adobe Acrobat Reader from the Adobe Web site.
Does AT&T CallVantage service work with any DSL, cable, or fiber connection?
AT&T CallVantage service will work on most broadband 2-way cable modem or fiber connections. The downstream and upstream bandwidth is very important. The upstream bandwidth must be a minimum of 90 Kbps per phone call. Additional data traffic on the upstream or downstream during a call can affect the voice quality. This service does not work on dial-up connections.
What happens to my service if my high speed internet provider experiences a temporary outage?
AT&T CallVantage service requires that your high speed internet connection be up and running in order to place and receive calls on your AT&T CallVantage service Phone; however, if your high speed service does suffer an outage, you can take advantage of the Safe Forward Number feature.
A Safe Forward Number is a number that you specify. If calls cannot be sent to your adapter due to an internet or power outage, those calls will be forwarded to your Safe Forward Number.
Your Safe Forward Number can be your wireless phone, another phone in your home not attached to your adapter, your direct-dial work phone, or a friend or neighbor's phone. To view your Safe Forward Number visit your Safe Forward Number page.
Finally, note that if your high speed internet connection is experiencing an outage you will still be able to dial into your Control by phone via another phone to access Voice Mail, Speed Dial a number, or use Locate Me to forward calls to another phone.
My High Speed Internet service is not installed yet, can I still order service?
Yes you can still order service today. However, please note that AT&T CallVantage service cannot be activated and will not function without a high speed Internet connection. To help ensure that billing for AT&T CallVantage service does not begin before your high speed Internet connection is established, please note the following. If you select a new telephone number to use with your AT&T CallVantage service, your billing will begin approximately 5 days after you place your order. Therefore, you may want to place your AT&T CallVantage order only after your high speed Internet service is activated. Or, you may want to place your AT&T CallVantage order no sooner than 5 days prior to the date your high speed Internet service will be activated. If you wish to delay ordering AT&T CallVantage service at this time, simply bookmark this page and revisit us when you are ready to order. If you are transferring your number to AT&T CallVantage service, billing will begin when you activate your AT&T CallVantage service, which can only occur after your high speed Internet service is activated. Therefore, there is no reason to delay your AT&T CallVantage order.
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