Using the Service

Can I dial 911 on my AT&T CallVantage Service Phone?

Yes, you can; however, there are important differences between AT&T CallVantage service 911 service and traditional 911 service from a standard phone. It is your responsibility to familiarize yourself with them. See 911 service for details.

Can I make toll-free calls (such as 800, 888, 877, 866 calls) with AT&T CallVantage service?

Yes, you can place calls to these toll-free numbers.

Can I make calls using my calling card number?

Yes, you can place calls using a calling card on your AT&T CallVantage service phone.

Can I make calls using a prepaid calling card?

Yes, you can place calls using a prepaid calling card on your AT&T CallVantage service phone.

Can I block outgoing international calls from my AT&T CallVantage service phone?

Yes, you can. With International Call Blocking you can block outgoing calls to international phone numbers (it does not block calls to Canada, Puerto Rico, the U.S. Virgin Islands, or Guam). It does not block incoming international calls.

International Call Blocking can only be set by the Master Account. It can also be turned off at a later time if you decide you want to allow outgoing international calls.

International Call Blocking is an included feature available to you at no extra charge.

Can I make 411 directory assistance calls with AT&T CallVantage service?

Yes. When you dial 411 on your AT&T CallVantage service phone, you will reach Directory Assistance which provides you both White Pages and Yellow Pages listing information. It is not possible to reach directory assistance by dialing 555-1212 on your AT&T CallVantage service phone.

AT&T CallVantage Service Directory Assistance does not provide information on unlisted phone numbers, including unlisted AT&T CallVantage service numbers. AT&T CallVantage Service Directory Assistance is an included feature always available to you for an additional charge of $0.99 cents per call. Each call provides up to two Directory Assistance listings.

Will my AT&T CallVantage service telephone number be listed in printed directories and be available if someone dials 411?

AT&T CallVantage service offers three directory listing options:

1. Listed -- Your name and phone number may be available through White Pages or Directory Assistance (e.g., 411) depending on the caller's directory assistance provider. There's no charge to be listed.
2. Non-listed -- Your name, address, and phone number are excluded from printed directories, but your name and phone number may be available through Directory Assistance (e.g., 411) depending on the caller's directory assistance provider. There's currently no charge to be non-listed, but there will be a monthly fee in the future.
3. Non-published -- Your name, address, and phone number are excluded from printed directories and Directory Assistance. There's currently no charge to be non-published, but there will be a monthly fee in the future.

During the ordering process, you'll be able to choose your directory listing option for each phone number you order. And after you become a customer, you can always update your options online if you change your preferences. Please note that the name and address associated with each of your phone numbers will be the same.

Can I make operator assisted calls with AT&T CallVantage service?

No, this is not supported.

Can I make 900 or 976 calls with AT&T CallVantage service?

No, these services are not currently available.

Can I make other N11 calls (such as 211, 611, and 711) with AT&T CallVantage service?

711 dialing, to reach a Telecommunications Relay Service (TRS) center, is available with AT&T CallVantage service. 211 and 611 service is currently not supported.

Can I use dial-around (i.e. 10-10) numbers from my AT&T CallVantage service phone?

No, this service is not available; however, if you are on the AT&T CallVantage Service Plan, you can make unlimited local and long distance calls as part of your flat monthly fee (including calls to Canada, Puerto Rico, Guam, and the U.S. Virgin Islands).

Can I use a fax machine with AT&T CallVantage service?

When you turn on Fax and Modem Support, you should be able to use AT&T CallVantage service with most commonly used fax machines and modems. With Fax and Modem Support:

1. The service comes with Fax and Modem Support automatically turned off. You must turn Fax and Modem Support on through your Account Management & Settings page.
2. There is no additional charge when you turn Fax and Modem Support on beyond any per-minute international calling charges, or charges for local toll or long distance calls if you are not on an unlimited nationwide calling plan.
3. Fax and Modem Support works with all AT&T CallVantage service adapters.
4. If you turn Fax and Modem Support on, a portion of your available data bandwidth will be reserved exclusively for data support. As a result, if your upstream speed is 125 Kbps or less, turning Fax and Modem Support on may reduce your voice call quality or data throughput (this is why your service comes with Fax and Modem Support turned off).
5. Fax and Modem Support works with most commonly used fax machines as well as some other data services, including
1. analog modems, including those embedded in consumer electronic devices
2. personal video recorders (such as TiVo)
6. If you have two phone lines, you need to turn Fax and Modem Support on or off for each line separately.
7. After you turn Fax and Modem Support on or off, you will need to reboot your adapter. For additional information and instructions, see "How do I turn Fax and Modem Support on or off?"

Your AT&T CallVantage service 1st Line should be used for fax support if you only need to send faxes occasionally. We recommend you turn on Fax and Modem Support, send the fax, and then turn off Fax and Modem Support for best voice quality for all your calls.

When you have Fax and Modem Support turned on for your 1st Line, you may have difficulty dialing to and retrieving voice mail from the adapter phone on your 1st Line. Similarly, if you have it turned on for your 2nd Line, you may have difficulty retrieving voice mail from your 2nd Line phone. If this occurs, after you have completed your fax or data operation, you can turn Fax and Modem Support off to regain access to your voice mail. You can also retrieve voice mail messages from your AT&T CallVantage Service Home Page.

If you have Fax and Modem Support turned on, and you attempt to dial another AT&T CallVantage service customer who does not have Fax and Modem Support turned on, your call may not be completed normally. You should turn Fax and Modem Support off, then re-dial your call.

To ensure highest quality of phone service, if you need to use Fax and Modem Support regularly, AT&T recommends that you order a 2nd Line, turn Fax and Modem Support on for that line, and dedicate its use to your fax or modem requirements.

To turn Fax and Modem Support on or off, see "How do I turn Fax and Modem Support on or off?"

How do I turn Fax and Modem Support on or off?

To turn Fax and Modem Support on:

• Print this page for reference.
• Go to the Account Management & Settings page and click "Fax and Modem Support Settings." Follow the on-screen instructions to turn on Fax and Modem Support for the phone line you desire.
• For your changes to take effect, you must now power cycle your adapter. To power cycle your adapter,
  If you have a home router and your adapter is in "front" of your router

  • Turn your PC off, unplug your home router, and unplug your adapter
  • Leave all devices off for five minutes
  • Plug in your adapter and wait thirty seconds
  • Plug in your router and wait thirty seconds
  • Restart your computer

  If your PC is connected directly to your adapter (i.e. you do not have a home router)

  • Turn your PC off and unplug your adapter
  • Leave your devices off for five minutes
  • Plug in your adapter and wait thirty seconds
  • Restart your computer

  If you have a home router and your adapter is "behind" your home router

  • Unplug your adapter
  • Leave it off for five minutes
  • Plug in your adapter and wait thirty seconds

  If you have a combined adapter/router, such as the Linksys RT41P2 or the Linksys WRT54GP2A.

  • Turn your PC off and unplug your combined adapter/router
  • Leave all devices off for five minutes
  • Plug in your adapter/router and wait for thirty seconds
  • Restart your computer

To turn Fax and Modem Support off:

• Print this page for reference.
• Go to the Account Management & Settings page and click "Fax and Modem Support Settings." Follow the on-screen instructions to turn on Fax and Modem Support for the phone line you desire.
• For your changes to take effect, you must now power cycle your adapter. To power cycle your adapter,
  If you have a home router and your adapter is in "front" of your router

  • Turn your PC off, unplug your home router, and unplug your adapter.
  • Leave all devices off for five minutes
  • Plug in your adapter and wait thirty seconds
  • Plug in your router and wait thirty seconds
  • Restart your computer

  If your PC is connected directly to your adapter (i.e. you do not have a home router)

  • Turn your PC off and unplug your adapter.
  • Leave your devices off for five minutes
  • Plug in your adapter and wait thirty seconds
  • Restart your computer

  If you have a home router and your adapter is "behind" your home router

  • Unplug your adapter
  • Leave it off for five minutes
  • Plug in your adapter and wait thirty seconds

  If you have a combined adapter/router, such as the Linksys RT41P2 or the Linksys WRT54GP2A.

  • Turn your PC off and unplug your combined adapter/router
  • Leave all devices off for five minutes
  • Plug in your adapter/router and wait for thirty seconds
  • Restart your computer

Can I use AT&T CallVantage service with telecommunications devices for the deaf (TDD)?

AT&T CallVantage service can be used with most telecommunications devices for the deaf (TDD) such as ASCII 2400, Baudot, and Turbocode.

How do I make calls using a telecommunications device for the deaf (TDD) from my AT&T CallVantage phone?

The TDD can be connected to the Telephone Adapter just like any other telephone (either by plugging it directly into the Telephone Adapter or by connecting it through the in-house phone wiring). However, before connecting the TDD to the Telephone Adapter, it is essential that the 'Fax and Modem Support' option be turned on for the line to be used with the TDD. Once connected, customers can use their TDD to make calls by dialing '711' to reach the AT&T Telecommunications Relay Service (TRS) center.

Can I connect a home alarm or security system to my AT&T CallVantage service phone?

No, this service does not support home alarm or security systems.

Does AT&T CallVantage service support Personal Video Recorders (such as TiVO)?

When you turn Fax and Modem Support on, AT&T CallVantage service will work with some Personal Video Recorders such as TiVO.*

With Fax and Modem Support:

• The service comes with Fax and Modem Support automatically turned off. You must turn Fax and Modem Support on through your Account Management & Settings page.
• There is no additional charge when you turn Fax and Modem Support on beyond any per-minute international calling charges, or charges for local toll or long distance calls if you are not on an unlimited nationwide calling plan.
• Fax and Modem Support works with all adapter, including the D-Link DVG-1120M, the adapter we originally included with AT&T CallVantage service.
• If you turn Fax and Modem Support on, a portion of your available data bandwidth will be reserved exclusively for data support. As a result, if your upstream speed is 125 Kbps or less, turning Fax and Modem Support on may reduce your voice call quality or data throughput (this is why your service comes with Fax and Modem Support turned off).
• Fax and Modem Support works with most commonly used fax machines as well as some other data services, including
  1. analog modems, including those embedded in consumer electronic devices
  2. personal video recorders (such as TiVo)
• If you have two phone lines, you need to turn Fax and Modem Support on or off for each line separately.
• After you turn Fax and Modem Support on or off, you will need to reboot your adapter. For additional information and instructions, see "How do I turn Fax and Modem Support on or off?"

While it is possible to turn Fax and Modem Support on for your 1^st Line and connect it to a Personal Video Recorder, AT&T does not recommend that you connect these systems to your 1^st Line. Instead, AT&T recommends you order a 2^nd Line, turn Fax and Modem Support on for that line, and dedicate its use to your PVR and/or satellite TV (in addition to any other fax/data support you require).

Alternatively, some Personal Video Recorders enable you to make an analog phone connection only once, at the time you set up your service, and after that let you connect to their service using your broadband connection over a home network. If this is the case, you can turn Fax and Modem Support for the initial connection and use your broadband connection for ongoing data communication to your PVR provider. To see if your PVR supports this capability please refer to your PVR installation and usage documentation.

When you have Fax and Modem Support turned on for your 1^st Line, you may have difficulty dialing to and retrieving voice mail from the adapter phone on your 1^st Line. Similarly, if you have it turned on for your 2^nd Line, you may have difficulty retrieving voice mail from your 2^nd Line phone. If this occurs, after you have completed your fax or data operation, you can turn Fax and Modem Support off to regain access to your voice mail. You can also retrieve voice mail messages from your AT&T CallVantage Service Home Page.

If you have Fax and Modem Support turned on, and you attempt to dial another AT&T CallVantage service customer who does not have Fax and Modem Support turned on, your call may not be completed normally. You should turn Fax and Modem Support off, then re-dial your call.

To turn Fax and Modem Support on or off, see "How do I turn Fax and Modem Support on or off?"

AT&T does not certify that Fax and Modem Support will work for all Digital Video Recorders

Does AT&T CallVantage service support satellite TV systems?

When you turn Fax and Modem Support on, your satellite TV service may work with AT&T CallVantage service.*

With Fax and Modem Support:

1. The service comes with Fax and Modem Support automatically turned off. You must turn Fax and Modem Support on through your Account Management & Settings page.
2. There is no additional charge when you turn Fax and Modem Support on beyond any per-minute international calling charges, or charges for local toll or long distance calls if you are not on an unlimited nationwide calling plan.
3. Fax and Modem Support works with all adapter, including the D-Link DVG-1120M, the adapter we originally included with AT&T CallVantage service.
4. If you turn Fax and Modem Support on, a portion of your available data bandwidth will be reserved exclusively for data support. As a result, if your upstream speed is 125 Kbps or less, turning Fax and Modem Support on may reduce your voice call quality or data throughput (this is why your service comes with Fax and Modem Support turned off).
5. If you have two phone lines, you need to turn Fax and Modem Support on or off for each line separately.
6. After you turn Fax and Modem Support on or off, you will need to reboot your adapter. For additional information and instructions, see "How do I turn Fax and Modem Support on or off?"

While it is possible to turn Fax and Modem Support on for your 1^st Line and connect it to a satellite TV system, AT&T does not recommend that you connect these systems to your 1^st Line. Instead, AT&T recommends you order a 2^nd Line, turn Fax and Modem Support on for that line, and dedicate its use to your PVR and/or satellite TV (in addition to any other fax/data support you require).

When you have Fax and Modem Support turned on for your 1^st Line, you may have difficulty dialing to and retrieving voice mail from the adapter phone on your 1^st Line. Similarly, if you have it turned on for your 2^nd Line, you may have difficulty retrieving voice mail from your 2^nd Line phone. If this occurs, after you have completed your fax or data operation, you can turn Fax and Modem Support off to regain access to your voice mail. You can also retrieve voice mail messages from your AT&T CallVantage Service Home Page.

If you have Fax and Modem Support turned on, and you attempt to dial another AT&T CallVantage service customer who does not have Fax and Modem Support turned on, your call may not be completed normally. You should turn Fax and Modem Support off, then re-dial your call.

To turn Fax and Modem Support on or off, see "How do I turn Fax and Modem Support on or off?"

* AT&T does not certify that Fax and Modem Support will work for all satellite TV systems.

Why is the voice quality poor when I speak with someone on a wireless phone?

Many wireless telephone operators use data compression techniques that are not compatible with the data compression used by the AT&T CallVantage service. This is a problem we are aware of and are working on for future product upgrades.

Can I browse the Web and make calls simultaneously?

Yes, as long as your broadband connection supports at least 90 Kbps uplink, you should be able to make and receive calls and browse the Web at the same time.

Are there any usage restrictions applicable to AT&T CallVantage service?

The AT&T CallVantage Service Subscriber Agreement sets forth specific uses which are not permitted and which are inconsistent with normal residential or home office usage patterns. If AT&T determines, in its sole discretion, that your service is being used for any of those specified activities, AT&T reserves the right to terminate or modify the service and to assess additional charges for each month in which excessive usage has occurred. Any usage in excess of 5,000 minutes per month shall be presumed to be not consistent with the restrictions set forth in the Subscriber Agreement and shall be subject to these conditions.