General Questions

What is AT&T CallVantage service?

AT&T CallVantage service is a revolutionary new digital voice service that combines the power of your phone and high speed broadband Internet. It provides familiar capabilities and features through the phone you have today such as local, long distance, and nationwide calling, Call Forwarding, Call Waiting, 3-Way Calling, and Caller ID with Name, plus new web-based features for unprecedented control and connectedness.

Subscribers to our AT&T CallVantage Service Plan receive unlimited local and long distance calling, including calls to Canada, Puerto Rico, Guam, Saipan and the U.S. Virgin Islands, while subscribers to our AT&T CallVantage Local Plan receive unlimited local calling with regional toll calls and long distance calls billed at an additional $0.04 per minute. And all international calls are billed at competitive per-minute rates.

How does it work?

AT&T CallVantage service uses advanced new technology to convert your voice into data that enables you to place and receive calls over your high speed internet connection. You simply plug the adapter (provided as part of the service) in between your computer and your high speed DSL, cable, or fiber connection.

Please note that because this service relies on advanced technology and your broadband service, if there is a power outage or your broadband service is interrupted, this service will not work. There are also some important differences between dialing 911 from this phone versus your standard phone that you should also familiarize yourself with. Click here for details.

How is this different than my current telephone service?

AT&T CallVantage service offers a number of advantages over current telephone services. Although it relies on different technology and communications that do not travel over regular phone lines, it provides features and capabilities similar to your current telephone service.

This includes local, long distance, and international calling, Call Waiting, 3-Way Calling, Call Forwarding, and Caller ID with Name. Subscribers to our AT&T CallVantage Service Plan receive unlimited local and long distance calling, including calls to Canada, Puerto Rico, Guam, and the U.S. Virgin Islands, while subscribers to our AT&T CallVantage Local Plan receive unlimited local calling with regional toll calls and long distance calls billed at an additional $0.04 per minute. And all international calls are billed at competitive additional per-minute rates.

AT&T CallVantage service also provides additional features which provide control and connectedness, such as Do Not Disturb, Locate Me, Call Logs, and the ability to listen to and manage voice mail via your AT&T CallVantage Service Homepage.

AT&T CallVantage service lets you add a 2^nd Line so two different members of your family can be on the phone at the same time. Or, you can add additional Users with AT&T CallVantage Plus^SM, which let your family members share a single phone line, with each having their own phone number, Voice Mail, Phone Book, Call Logs and more.

What do I need to make the service work?

You'll need a broadband connection with 90 Kbps upstream bandwidth and a standard telephone. You'll also need a computer to activate the service and to access your online personal AT&T CallVantage Service Homepage.

What advanced features are offered?

Voice Mail - See and hear messages via the Web or through your phone and forward voice messages to your e-mail account. E-mail tells you when you have a message. Forward voice mail as an e-mail attachment.

Call Logs - View a list of calls you placed and received and click on any number to automatically dial, just like on your wireless phone.

Phone Book - Your Phone Book allows you to store up to 250 names and telephone numbers.

Locate Me - Set your service so callers can find you at other numbers when you're not at your phone. Choose several locations and have them ring either one at a time or all at once.

Do Not Disturb - Receive calls only when you want. Forward calls to voice mail but let urgent calls ring in.

Call Filtering - Filter calls based on who is calling you. Send calls directly to voice mail or block entirely.

2^nd Line - Lets your family place and receive calls on two telephones at the same time.

Additional Users - AT&T CallVantage Plus - Allows members of your household to share a line while enjoying their own phone number, Voice Mail, and other features

Simple Reach^SM Numbers - set up additional phone numbers, even outside your area code, that others can use to call you.

Conference Calling - Set up a "meeting room" with up to ten callers on the same line. Conference Calling is currently provided free of charge, but will become a paid feature in the future. You will be notified prior to that change occurring. This service costs 35 cents per minute regardless of the number of participants.

Record & Send - Send a voice message to a group of people without having to make multiple calls.

Speed Dial - Set up single-digit shortcuts for the numbers you call the most - just like on your cell phone.

Control by Phone - Phone in to access AT&T CallVantage service even when you don't have access to the Web. Follow prompts to make outbound calls or access Voice Mail, Locate Me, Speed Dial, and Do Not Disturb.

Safe Forward Number - Set up a number to forward calls to when calls cannot be completed on your AT&T CallVantage Service Phone.

International Call Block - Blocks all outgoing calls to international phone numbers (does not block calls to Canada, Puerto Rico, the U.S. Virgin Islands, or Guam).

How do I access the advanced features on my AT&T CallVantage service?

There are three ways to access your AT&T CallVantage service:

1. Your AT&T CallVantage Service Homepage
2. Your AT&T CallVantage Service Phone
3. Any phone via the Control by Phone

AT&T CallVantage Service Homepage: Your homepage provides a customized view of your service and lets you access features, modify service settings, and get assistance and tips. To protect your privacy, you are asked to log in each time you visit the site.

Your AT&T CallVantage Service Phone: Dial *** from your AT&T CallVantage Service Phone (the phone attached to your adapter) enter your PIN, and follow the voice prompts to access your voice mail and other advanced features.

Control by Phone: From nearly any other phone, anywhere, you can access your service by dialing into your Control by Phone. Follow voice prompts to access voice mail and other advanced features. The PIN you use with Control by Phone is unique so only you have access to your personal AT&T CallVantage service information.

What are Premium Features?

The features you can access depends on the service package you ordered. Many subscribers have unlimited access to all the advanced and standard telephone features, while other subscribers have a subset of features included in their package, with additional features offered on an a la carte basis at extra charge.

What are additional Users?

With CallVantage Plus, you can add Users, which lets multiple members of your household share a phone line while enjoying their own phone number, Voice Mail, and other advanced features.

Each User has its own:

• Phone number
• Home page
• Phone Book
• Call Logs
• Speed Dial
• Voice Mail
• Do Not Disturb
• Locate Me
• Call Filtering

With CallVantage Plus, each User gets a unique phone number. Calls to that number go to the User's own Voice Mail, show up on the User's own Call Logs, are intercepted by the User's own Do Not Disturb, and so forth.

You can add multiple Users to each of your 1^st and 2^nd Lines (if you have a 2^nd Line). Each User's phone number and password are unique, and can be used to manage service features on their own AT&T CallVantage Service Home Pages.

Adding Users is not the same as adding a 2^nd phone line. If you have a single line, only one person can make calls from the phone connected to your adapter, no matter how many Users you added to your line. Incoming calls while the line is busy go to the Voice Mail for the User dialed.

You can have up to four Users for each line. Users are a premium feature you can subscribe to for an additional monthly service charge. Visit the Add/Modify Service Features page to sign up for AT&T CallVantage Plus^SM.

How do I set up and manage additional Users?

Visit the Add/Modify Service Features page to sign up for CallVantage Plus.

Can I add another phone line?

Yes you can. While AT&T CallVantage service comes with a single phone line by default, if your family needs to be on more than one call at a time you can also sign up for a 2^nd Line.

When you add a 2^nd Line you can connect a phone to the jack labeled "2" on the back of your adapter. This may also be called "VoIP2" or "Phone2" (you may need to remove a plastic plug from this jack). You can then make calls on each line separately.

Each line has a main number associated with it. In addition, you can get additional numbers for either line by either adding Users or Simple Reach^SM Numbers. Adding Users lets your family share a single phone line while providing each family member with his or her own phone number, Voice Mail, Call Logs, etc. Adding Simple Reach Numbers lets you set up phone numbers around the country that distant friends and family can use to reach you on your AT&T CallVantage Service Phone for the price of a local call.

2^nd Line is a premium feature you can subscribe to at an additional monthly charge. For pricing or to sign up for a 2^nd Line visit Add/Modify Service Features once you are an AT&T CallVantage subscriber.

Can several members of my household share a single phone line while having their own phone numbers and voice mail?

Yes, they can. With CallVantage Plus, you can add Users, which lets multiple members of your household share a phone line while enjoying their own phone number, Voice Mail, and other advanced features.

Each User has its own:

1. Phone number
2. Home page
3. Phone Book
4. Call Logs
5. Speed Dial
6. Voice Mail
7. Do Not Disturb
8. Locate Me
9. Call Filtering

With CallVantage Plus, each User gets a unique phone number. Calls to that number go to the User's own Voice Mail, show up on the User's own Call Logs, are intercepted by the User's own Do Not Disturb, and so forth.

You can add multiple Users to each of your 1^st and 2^nd Lines (if you have a 2^nd Line). Each User's phone number and password are unique, and can be used to manage service features on their own AT&T CallVantage Service Home Pages.

Adding Users is not the same as adding a second phone line. If you have a single line, only one person can be on a call at any time no matter how many Users you added to your line. Incoming calls while the line is busy go to the Voice Mail for the User dialed.

You can have up to four Users for each line. Users are a premium feature you can subscribe to for an additional monthly service charge.

Visit the Add/Modify Service Features page for pricing or to sign up for CallVantage Plus.

What is the Master Account?

The default User on your first phone line is known as the Master Account. The Master Account has a number of unique features including:

1. Billing. The Master Account is displayed on your bill. All charges for your AT&T CallVantage service are billed to this account. This includes charges for 1^st and 2^nd phone lines and charges for all Users on each line. Only the Master Account can view bill or payment information online.
2. Adding users. Users can only be added or removed while logged in as the Master Account, both for the first and secondary phone line.
3. Password control. The Master Account has the ability to reset passwords for all other Users.
4. Ordering premium features. Premium features (features for which there is an additional charge) can only be added or removed while logged in as the Master Account, and are added at the Line level. Once the Master Account signs up for a premium feature, this feature is available to all Users on that Line.
5. Changing service address. Your AT&T CallVantage service address can only be changed by the Master Account.
6. Controlling other phone line settings, e.g. setting International Call Blocking (which can be done only by the Master Account but applies to all Users on that Line).

I currently have a CALL ATT Calling Card. When I transfer to AT&T CallVantage service, will it be transferred as well?

CALL ATT Calling Cards are not currently supported through AT&T CallVantage service. Transferring your current AT&T Local or Long Distance service to AT&T CallVantage service will automatically disconnect any AT&T calling cards connected to your old service.

Click to view the CALL ATT Calling Cards Terms and Conditions.