Billing Information

How am I charged for AT&T CallVantage service?

AT&T CallVantage service offers three different calling plans:

AT&T CallVantage Service Plan - With this plan you receive unlimited local and long distance calling, including calls to Canada, Puerto Rico, Guam, and the U.S. Virgin Islands, and unlimited use of the advanced new features, all for a flat monthly price. Any international calls are billed at competitive per-minute rates. Broadband access charges are not included in the AT&T CallVantage monthly fee.

AT&T CallVantage Local Plan - With this plan you receive unlimited local calling and unlimited use of the advanced new features, all for a flat monthly price. Regional toll calls and long distance calls are billed at an additional $0.04 per minute, and any international calls are billed at competitive per-minute rates. Broadband access charges are not included in the AT&T CallVantage monthly fee.

AT&T CallVantage 2-Line Plan - With this plan you receive with unlimited local and long distance calling, including calls to Canada; a second phone line with fax capability¹; and unlimited use of the advanced new features, all for a flat monthly price. Any international calls are billed at competitive per-minute rates. Broadband access charges are not included in the AT&T CallVantage monthly fee.

Is there a service activation charge to sign up for AT&T CallVantage service?

If you ordered your adapter and service directly from AT&T, there is a one-time service activation fee of $29.99.

Is there a charge for adding or dropping a premium feature?

If you add or drop a premium feature by calling into a service agent or emailing an agent, you will be assessed a one-time service fee of $5.00 for that change. This fee will show up on your next bill.

There is no service fee if you add or drop a premium feature using your AT&T CallVantage Service Homepage. To add or drop a feature via the Web, visit Account Management and Settings.

Is there a charge for changing my telephone number?

If you change your primary telephone number from the one you originally received for your AT&T CallVantage service, you will be assessed a one-time service fee of $19.99 for that change. This fee will show up on your next bill.

You can only change your primary telephone number by contacting us at 1(866)596-8464.

Is there a charge for changing my name, service address, or billing address?

There is no service fee if you change your name, service address, or billing address. You can change this information by contacting us at 1(866)596-8464.

Is there a charge for disconnecting my service?

No, as long as you return your adapter to us as described below, there is no charge for disconnecting your service. If you received your adapter directly from AT&T free of charge (i.e. you did not purchase it at a retail store or via an online etailer other than AT&T), and your AT&T CallVantage service or order for service is canceled or disconnected less than 1 year from the date you placed your order for service, you must return your adapter to AT&T. After you contact Customer Care to disconnect your account, we will send you a Return Merchandise Authorization (RMA) in the mail which you can use to return the adapter without incurring postage or shipping fees. If we do not receive your adapter within 16 business days of the date your service or order for service was canceled or disconnected, you will be assessed a one-time service disconnect fee of $29.99. A revised final bill will be generated for this fee, and this revised final bill will arrive 30-60 days after your final bill. If we receive your adapter within 16 business days you will not be charged a service disconnect fee.

You are not required to return your adapter and will not be charged a service disconnect fee if any of the following apply:

• You disconnect the service one year or more after the date you placed your order for the service
• You purchased your adapter from a retail location or via an online etailer other than AT&T

Are there charges for shipping and handling for adapter ordered from AT&T?

For adapter ordered directly from AT&T, there is a shipping and handling fee to cover the costs of shipping the adapter. This charge is added to your initial bill under "other charges and credits."

This is independent and separate from the one-time service activation fee.

Is there a charge for changing my calling plan?

If you change your calling plan from AT&T CallVantage Service Plan (with unlimited all distance calling) to AT&T CallVantage Local Plan (with unlimited local calling) by calling into a service agent or emailing an agent, you will be assessed a one-time service fee of $19.99 for that change. This fee will show up on your next bill.

There is no service fee if you change from the AT&T CallVantage Service Plan to the AT&T CallVantage Local Plan using your AT&T CallVantage Service Homepage. To change your service plan via the Web, visit Account Management and Settings.

There is no service fee if you change from the AT&T CallVantage Local Plan calling plan to the AT&T CallVantage Service Plan, regardless of whether you make this change by calling into a service agent, emailing an agent, or via the Web.