Advanced Communication Management Features

What is Locate Me?

If you're going to be away from your AT&T CallVantage service phone, set your Locate Me feature to find you anywhere and everywhere. You can choose several phone numbers where you want to be reached and have the service ring them one at a time in sequence, or all at once.

If your choice is in sequence, and you're not at your AT&T CallVantage service phone, your caller will be asked to hold while the next phone is rung in sequence. If you answer, you'll be asked to press "1" to accept the call (to make sure the call isn't being picked up by your answering machine). If none of your locations are answered, your caller will be sent to voice mail. While the system is calling the numbers on your list, callers can also press "1" to go straight to voice mail.

You can use one of our Locate Me greetings or record your own greeting to play only on your Locate Me feature (otherwise, callers will hear your normal greeting). If you want to record your own, go to the Locate Me page on the AT&T CallVantage Service Homepage (www.callvantage.att.com), select "Use My Recorded Greeting" and click "Record Locate Me Greeting." The service will then ring your AT&T CallVantage service phone and voice prompts will lead you through the process. When recording your own greeting, be sure to click "Save Changes."

Any Locate Me calls forwarded to long distance or international numbers will count against your plan. So for example, if a friend calls you from a number down the street, and you have Locate Me forwarded to an international location, your friend will be billed for a local call according to her calling plan, and you will be billed for the forwarded international call at the per-rate charge for that international location.

Similarly, if you are not signed up for an unlimited nationwide calling plan and use Locate Me to forward calls to long distance or local toll numbers from your AT&T CallVantage service phone, you may be charged per-minute rates for the duration of the forwarded call.

Locate Me is always available to you. It is an included feature with your AT&T CallVantage service at no extra charge (beyond charges for any calls forwarded by Locate Me to long distance, local toll, or international numbers, as explained above).

Is there an extra charge for calls that are forwarded to other numbers using Locate Me?

Yes, there may be. If you are not signed up for an unlimited nationwide calling plan and you forward calls to numbers that are a long distance or local toll call from your AT&T CallVantage service phone, you may be charged per-minute rates for the duration of the forwarded call. If you forward calls to international numbers, you will pay the per-minute charges for that country for every call forwarded.

What is Voice Mail?

Voice mail is like traditional voice mail, but it also includes a number of advanced features specific to AT&T CallVantage service. You can listen to voice mail messages by dialing " *** " from your AT&T CallVantage Service Phone. By default you hear messages for the Master Account (or 2^nd Line Account if you are on your 2^nd line), but if you want to log in as a different User, hit 0# at the PIN prompt.

In addition, you can access Voice Mail messages through your AT&T CallVantage Service Home Page, or via your Control by Phone.

You can use our system greeting or record your own. To record your greeting, go to your AT&T CallVantage Service Homepage (www.callvantage.att.com), select "Voice Mail" from the left-hand tabs, then click "Voice Mail" Settings." Click "Record Your Greeting", and the service will call your AT&T CallVantage service phone and lead you through voice prompts to record. Be sure to click "Save Changes" when you are satisfied with your new message.

Review, save, or delete your messages from either the AT&T CallVantage Service Home Page or your AT&T CallVantage service phone. You will also be alerted to new messages on the home page and on the Voice Mail page. Plus, when a message is received on your Master Account or your 2^ndLine you'll get a "stutter" dial tone on that phone.

You can also have your voice mail messages forwarded as audio file attachments to an e-mail. To set this up, go to your AT&T CallVantage Service Homepage (www.callvantage.att.com), select "Voice Mail" from the left-hand tabs, then click "Voice Mail Settings." Check "Forward new voice mail messages as e-mail attachments" and enter one or more e-mail addresses where you want the voice mails to be sent. You can specify up to 10 addresses, separated by commas or semicolons.

When you have voice mail delivered as an attachment, messages are deleted from your AT&T CallVantage service system, plus you'll no longer get a stutter dial tone. You can also set up to receive e-mail alerts when new voice mails arrive on this page. Here you can also specify up to 10 email addresses, separated by commas or semicolons.

You can listen to Voice Mail messages directly from your AT&T CallVantage Service Home Page or you can click "Voice Mail" from the left-hand tabs to view Voice Mail messages and change settings. You can also add numbers directly to your Phone Book by selecting the "Add to Phone Book" icon on the Voice Mail page or AT&T CallVantage Service Home Page.

Voice mail is an included feature available to you at no extra charge.

What is Call Logs?

You have four views:

• All incoming calls - all calls received by your main number and any of your User numbers or Simple Reach^SM Numbers
• Incoming calls received by specific Users or Simple Reach Numbers
• Outgoing calls
• All incoming and outgoing calls

Note: Users can only see incoming calls received by their phone numbers. To view outgoing calls you must be logged in as the Master Account.

You can sort by selecting the heading of any column you would like to sort by. Select the heading a second time to reverse the sort order.

From the Call Logs page select the number or "Dial" icon to place a call to that number. Your service will ring first, and you must answer before the service places the call to the other party. Click the "Name" field to look up that caller's phone number using the AT&T AnyWho^® web site, www.anywho.com.

You can add numbers directly to your Phone Book by selecting the "Add to Phone Book" icon on the Call Logs page.

Call Logs tracks outgoing and incoming international calls in addition to outgoing and incoming calls within the U.S. Call Logs also tracks all Record & Send calls; however, if you set up a Conference Call, Call Logs does not track calls from your participants into your Conference Call.

Call Logs is always available to you. It is an included feature with your AT&T CallVantage service at no extra charge.

What is Do Not Disturb?

When you are busy, Do Not Disturb will send incoming calls to voice mail, but still provide the option for callers to ring in (in case it's urgent). When Do Not Disturb is on, callers hear a special greeting. During this greeting, if they press "2" they will ring through, giving you the opportunity to pick up.

You can use our system greeting or record your own. If you record a greeting be sure to let your callers know they can leave a message, and that if their call is urgent, they can press "2" during the greeting and ring through. After you have recorded your greeting, be sure to click "Save Changes" on the Do Not Disturb page or the new greeting will not be played.

You can set up Do Not Disturb starting now (specify the duration and click "start" on the Do Not Disturb page), or set up a schedule for Do Not Disturb. To set up scheduled Do Not Disturb, check the "Use this Schedule" box, define the schedule, and click "Save Changes" on the Do Not Disturb page

When Do Not Disturb is turned off, your normal voice mail greeting resumes.

When a caller leaves a message with Do Not Disturb turned on you'll get alerts on the AT&T CallVantage Service Home Page and the Voice Mail page. Plus, you'll get a "stutter" dial tone on your AT&T CallVantage service phone.

If you have Additional Users set up, each User gets their own Do Not Disturb settings that apply only to their numbers.

Do Not Disturb is an included feature available to you at no extra charge.

What is Call Filtering?

Call Filtering lets you filter calls based on who is calling you. You can send calls directly to voice mail or block them entirely. Call Filtering is similar to Do Not Disturb, but Do Not Disturb filters calls based on the time of the day and day of the week, while Call Filtering blocks calls based on the number of the person calling you.

From the Call Filtering page you can select numbers to be added to your Call Filtering list. You can choose numbers from your Phone Book or enter them directly. You can also filter out calls from callers that block their Caller ID information. To do so, check the "Filter calls from callers without Caller ID" box.

To send callers directly to voice mail, find the number in the "Select from Phone Book" list or enter the number directly in the "Enter number" field. Next to the Send Directly to Voice Mail box, click "Add". Callers on the Send Directly to Voice Mail list will go straight to your Voice Mail, and your phone will not ring.

To block calls entirely, find the number in the "Select from Phone Book" list or enter the number directly in the "Enter number" field. Next to the Block Entirely box, click "Add". Callers on the Block Entirely list hear a system message and are not able to leave voice mail. Your phone does not ring. The system message says "The AT&T CallVantage service number you dialed is not accepting calls from this number."

If you put the same number on both your Send to Voice Mail and Blocked Call lists, when a call from that number comes in it will be blocked (not sent to voice mail).

Call Filtering is a premium feature you can subscribe to at an additional monthly charge.

How do I access Call Filtering?

From your AT&T CallVantage Services Home Page (www.callvantage.att.com), click "Call Filtering" on the left-hand tabs. Be sure to click "Save Changes" at the bottom of the page for any changes to take effect.

What is Record & Send?

Record & Send gives you the ability to record a message and send it to multiple phones at a single time. You record a message, specify when you want the message sent, and AT&T CallVantage service makes the calls and sends the message for you. You can send messages to any phone number (not just to other AT&T CallVantage service customers).

The Record & Send message begins with a prerecorded message telling the recipient that they are about to receive a message from you. This message is timed so that if an answering machine picks up the call, it won't cut off the beginning of your message.

If Record & Send is unable to get through, e.g. if it gets a busy signal, it will try again a few minutes later, making a maximum of three attempts. You can check the status of your Record & Send message for each number it was sent to using your Record & Send page. "Connected" means your call was answered by a person or answering machine. "In Progress" means Record & Send is still trying to get through. "Failed" means it tried three times and wasn't able to get through.

All calls made as part of a Record & Send message appear on your Call Logs page.

Record & Send is always available to you. It is a premium feature you can subscribe to. It is currently offered at offered at a special introductory discount at no additional charge until further notice (beyond any long distance, local toll, or international charges for all calls made by Record & Send).

Each Record & Send call counts against your billing plan. For example, if you send up a Record & Send for ten recipients, they are all a long distance call, and the message is 2 minutes in length, then after the message is sent you will have 20 long distance minutes charged against your account.

How do I access Record & Send?

From your AT&T CallVantage Service Home Page, click "Record & Send" in the left-hand tabs.

What is Conference Calling?

Conference Calling lets you set up a meeting room with up to ten callers on the same line. It gives you the options of setting up a call now, or scheduling one or more calls for the future. The Conference Calling web page asks for information about the call. The system compiles this information and provides you with a summary including the phone number and PIN you and your guests will need to get into the meeting.

If the Conference Call call-in number is outside of the local calling area for your conference participants, they will incur long distance or toll charges for dialing into the call.

Conference Calling is an included feature. You are charged for the duration of each Conference Call at per-minute rates.

For billing purposes, the duration of a Conference Call is the total minutes from when the first caller dials into the call until the last participant hangs up, regardless of the number of callers on the call. You will be charged for the entire call duration, even if the participants take a mid-call break (so for example if you have a call scheduled from 10:00 to 12:00, and eight callers dial into it from 10:00 to 11:00, then everyone drops off for fifteen minutes then again dials in from 11:15 to 11:30, you will be charged for one and one half hours of call duration).

If no one calls into a Conference Call you set up, you will not be charged for that call.

What is the Difference Between 3-Way Calling and Conference Calling?

3-Way Calling and allows you to spontaneously add another caller during an ongoing phone conversation. With 3-Way Calling you effectively put your current caller on hold by hitting the "flash" hook button and dial out to make a new connection.

Conference Calling, on the other hand, is a virtual meeting room where you can have up to 10 callers call in at a pre-specified time. You must be sure all your callers have the dial-in number and PIN for the call.

3-Way Calling is an included feature available to you at no extra charge. Conference Calling is an included feature available to you for an additional per-minute charge.

What is Control by Phone?

Control by Phone lets you dial into your AT&T CallVantage service and access advanced communication management features even when you aren't on the web or near your AT&T CallVantage service phone. You might use Control by Phone to access your voice mail from your wireless phone or a payphone. You can follow the recorded voice prompts to make outbound calls or to access Voice Mail, Speed Dial, or Do Not Disturb.

Your Control by Phone access is secure, so you'll have to enter your PIN to be recognized as the caller. If you are calling from a phone that Control by Phone doesn't recognize, you will also be prompted to enter your AT&T CallVantage service phone number (you can go to the Control by Phone page enter phone numbers that Control by Phone will automatically recognize).

Your Control by Phone will continue to work, even if you have a power outage or Internet service outage, which means you can use it to check Voice Mail messages, even during a service outage. Your PC doesn't need to be on to access Control by Phone.

You can find your Control by Phone number on the Control by Phone page or on the left-hand tabs of your AT&T CallVantage Service Home Page.

Control by Phone is an included feature available to you at no extra charge.

What is Speed Dial?

Use Speed Dial to set up single-digit shortcuts for the numbers you call most, just like on your wireless phone.

Speed Dial is accessible not only through your AT&T CallVantage service phone, but also through any other phone at any location through your Control by Phone. This means all you have to remember are one- or two-digit numbers instead of all ten digits. You can set up your AT&T CallVantage service to remember up to 9 phone numbers for each User. The Master Account has Speed Dial numbers 1-9, while the first additional User has Speed Dial numbers 11-19, and the second additional User has Speed Dial numbers 21-29, etc.

To change one of your Speed Dial numbers, click "Edit" next to the number on the Speed Dial page. You will be taken to a settings page where you can delete the Speed Dial assignment, assign it to a different Phone Book entry, or add a entry to your Phone Book and assign it to the Speed Dial shortcut. All Speed Dial numbers must be assigned to entries in your phone book.

Speed Dial calls are the only calls from your AT&T CallVantage service phone that show up in each User's Call Logs page (all direct-dialed calls from your AT&T CallVantage service phone show up in Call Logs for the Master Account for the 1^st Line and in the 2^nd Line account for the 2^nd Line).

Because 911 service work differently with AT&T CallVantage service than from a standard wireline phone, we strongly recommend setting up Speed Dial phone numbers for your local police, ambulance, fire department, poison control, and any other emergency numbers important to you.

Speed Dial is an included feature available to you at no extra charge.

What is the Phone Book?

The Phone Book is a way to store names and phone numbers in AT&T CallVantage service. You can Click to Dial numbers directly from your Phone Book page. Speed Dial numbers must also be selected from Phone Book entries. To add an entry to your Phone Book go to the Phone Book page and click "New Entry."

Your Phone Book can hold up to 250 entries, each of which can hold up to six telephone numbers.

You can add the phone number of an incoming caller to your Phone Book directly from the Voice Mail window on your AT&T CallVantage Service Home Page. Click the "Add to Phone Book" icon to add. You can also add phone numbers from your Call Logs page or your Voice Mail page.

You can sort your Phone Book entries by clicking on the heading of any column you would like to sort by. Click the heading a second time to reverse the sort order.

To delete one or more Phone Book entries, check the "Delete" box next to each number to delete, then click "Delete Checked Messages" at the bottom of the Phone Book page. Note that you cannot delete entries or phone numbers that are used in your Call Filtering lists, your Locate Me VIP List, or your Speed Dial shortcuts, or an upcoming Record & Send message.

Each entry in the Phone Book must have a unique name, and the same number cannot be assigned to two different entries in the Phone Book. If you put international numbers in your Phone Book be sure to start them with a "011", followed by the country code and phone number within the country or Click to Dial will not work correctly with them.

Note: when you receive a call from a phone number that is found in your phone book, the name of that phone book entry us used to populate Caller ID.

The optional ability to store email addresses in your Phone Book is provided for your convenience. E-mail addresses are not currently used by AT&T CallVantage service but may be supported in future features.

Phone Book is an included feature available to you at no extra charge.

Can I import entries from my Microsoft Outlook, Microsoft Outlook Express, or Palm Pilot into my Phone Book?

Yes, you can. With the Phone Book Import/Export feature, you can

• Import entries from a contacts management program such as Outlook or your Palm Pilot into your AT&T CallVantage Service Phone Book
• Export entries from your AT&T CallVantage Service Phone Book to use with a contacts management program

If you import an entry with exactly the same name as an existing Phone Book entry, the new entry will overwrite the existing entry. If you try to import an entry with a number that's already in your phone book (but different name) only phone numbers that don't conflict will be imported for that entry.

If you wish to import entries while retaining your existing Phone Book entries, you can:

1. Export your Phone Book to a temporary file.
2. Import entries from your contacts management program.
3. Import entries from your temporary file.

To import or export contacts, your contacts management program must support a format supported by Phone Book Import/Export. Supported formats include:

1. Microsoft Outlook (.csv)
2. Microsoft Outlook Express (.csv)
3. Palm Pilot (.aba)

How do I export entries from Microsoft Outlook, Outlook Express, or Palm Pilot?

To Export from Microsoft Outlook:

1. From Microsoft Outlook, select "File", "Import/Export"
2. On the Import and Export Wizard, select "Export to a file" and click "Next"
3. Select "Comma Separated Values (Windows)" and click "Next"
4. Select the folder(s) to export data from. This is likely "Contacts." Click "Next."
5. Specify a file and location to save the exported contacts to and click "Next"
6. To export all fields click "Finish" or click "Map Custom Fields" to specify which fields to export. Note that not all fields in your Outlook contacts are supported by AT&T CallVantage Service Phone Book.

To Export from Outlook Express:

1. From Microsoft Outlook, select "File", "Export", "Address Book"
2. In the Address Book Export Tool window, select Text File (Comma Separated Values), then click "Export"
3. Specify a name for the file and click "Next"
4. In the CSV Export window, select the address book fields to export and click "Finish"

To Export from Palm Pilot:

1. Open Palm Desktop Software
2. Choose "File", "Export"
3. Enter a name for the address book file.
4. For Export type, choose Address Archive (.aba)
5. For Range, choose All
6. Click "Export"

How do I access my Phone Book?

From your AT&T CallVantage Service Homepage (www.callvantage.att.com), click "Phone Book".

What are Simple Reach^SM Numbers?

Simple Reach^SM Numbers let you add up to five additional telephone numbers that people can use to call you. Simple Reach Numbers can be in any area code supported by AT&T CallVantage service, all across around the country.

Simple Reach Numbers can save money for distant friends and relatives. Simply add a Simple Reach Number in each of their area codes and calling areas, and they should be able to call you for the price of a local call. If people call your Simple Reach Number from a local calling area different than your Simple Reach Number, they will pay local toll or long distance charges.

When someone calls one of your Simple Reach Numbers it will go through to your AT&T CallVantage service phone. If there is no answer, calls are sent to your Voice Mail (or if you have Locate Me, Do Not Disturb, etc. set up they will take over), and all calls to Simple Reach Numbers show up on your Call Logs.

Adding a Simple Reach Number is not the same as adding a 2^nd Line. No matter how many Simple Reach Numbers you have, you can only make one call on your line at one time.

Simple Reach Numbers can only be used for incoming calls. Caller ID for all outgoing calls displays the main phon e number for that line.

Different Users may have different Simple Reach Numbers.

Adding a Simple Reach Number is also not the same as adding a User. Adding Users enables you to share a single line among multiple people in your household (with each getting their own Voice Mail, Call Logs, and so forth), while Simple Reach Numbers are additional phone numbers for callers to reach you (ringing to the main Voice Mail, Call Logs, etc).

Simple Reach Numbers is a premium feature you can subscribe to for an additional monthly charge per Simple Reach Number.

How do I access Simple Reach^SM Numbers?

From your AT&T CallVantage Service Home Page, set up new Simple Reach Numbers by clicking "Simple Reach Numbers" in the left-hand tabs.

What is my Safe Forward Number?

A Safe Forward Number is a number that you specify. If calls cannot be sent to your adapter (e.g. if it is disconnected or you have a power failure), those calls will be automatically forwarded to your Safe Forward Number. When your adapter is reconnected to the service and working again, calls will be automatically directed back to your adapter.
Your Safe Forward Number can be your wireless phone, another phone in your home not attached to your adapter, your direct-dial work phone, or a friend or neighbor's phone.
If a call is forwarded to your Safe Forward Number and there is no answer or voice mail doesn't pick up, the caller is re-directed to your AT&T CallVantage Service Voice Mail.

Safe Forward Numbers cannot include: international numbers if International Call Blocking is ON, 900 Numbers, 976 Numbers, N11 Numbers (611, 911, etc), Operator Services numbers (0, 0+, 00, etc), Directory Assistance (555-1212, 411), 700 numbers, or 10-10 numbers.

Note that Safe Forward Number is currently available only to customers using the D-Link 1120 TA connected directly to a broadband modem. If the D-Link TA is not directly connected to the broadband modem, Safe Forward Number will not work. See installation guides for installation information.

To view your Safe Forward Number visit your Safe Forward Number page.

If you are not signed up for an unlimited nationwide calling plan and your Safe Forward Number is a long distance or local toll call from your AT&T CallVantage service phone, you may be charged per-minute rates for the duration of each call that is sent to your Safe Forward Number.

Safe Forward Number is always available to you. It is an included feature with your AT&T CallVantage service at no extra charge (beyond charges for any long distance or local toll calls that are sent to your Safe Forward Number).

How do I access my Safe Forward Number?

You can set up or change your Safe Forward Numbers from your Account Management & Settings page.

How many messages can I have in my Voice Mail mailbox and how long are they kept?

You have a limited amount of storage for your Voice Mail messages, and as a result, messages are kept only 30 days. You can have up to 30 messages in your mailbox, and messages can be up to 2 minutes in length. If you want to permanently save any voice mail messages, you should forward them as voice mail attachments to your email inbox and archive them on your PC.